GlamHaus manages 5 data types including artists. Helps you organize, track, and share your work in 1 place for teams and solo users.

Terms of Service

Last updated: August 27, 2026

1. Acceptance of Terms

By accessing or using the GlamHaus platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

GlamHaus is a marketplace connecting beauty professionals (Artists) with clients seeking beauty services in British Columbia, Canada. We facilitate bookings, payments, and communications between users.

3. User Accounts

You must create an account to use certain features of GlamHaus. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Artist Obligations

Artists are independent contractors, not employees of GlamHaus. Artists are responsible for their own taxes, insurance, and compliance with applicable laws. Artists must maintain accurate availability and honor confirmed bookings.

5. Client Obligations

Clients agree to treat artists with respect, provide accurate booking information, and honour cancellation policies. Clients must be located in British Columbia, Canada to use the platform.

6. Payments & Fees

Payments are processed securely through Stripe. GlamHaus charges a platform commission on completed bookings as outlined in artist onboarding materials. Artists receive payouts via their connected Stripe account.

7. Cancellations & Refunds

Clients who cancel a confirmed booking 24 hours or more before the scheduled appointment time are entitled to a full refund of the service amount, tax, and tip. Clients who cancel less than 24 hours before the scheduled appointment time will receive a refund of 50% of the service amount plus a full refund of tax; tips are non-refundable in this case. If an Artist cancels, fails to show, or fails to complete a confirmed booking, the client is entitled to a full refund. GlamHaus reserves the right to issue additional refunds at its discretion in cases of dispute or service failure.

8. Prohibited Conduct

Users may not use GlamHaus for any illegal purpose, harass other users, post false information, or attempt to circumvent our platform fees by arranging off-platform bookings.

9. Limitation of Liability

GlamHaus acts as a marketplace and is not responsible for the quality of services provided by artists. To the extent permitted by law, GlamHaus's liability is limited to the amount paid for the relevant booking.

10. AI Tools & Automated Features

GlamHaus offers AI-assisted features, including GlamRequest parsing, a beauty assistant chatbot, auto-generated service descriptions, pricing and service suggestions, and product/expiry analysis. All AI-generated content is provided "as is" for informational convenience, may be inaccurate or incomplete, and is not professional, legal, medical, or financial advice. You are responsible for reviewing and editing any AI-generated content before relying on it, and for the accuracy of the information you submit. GlamHaus is not liable for decisions made on the basis of AI-generated suggestions. AI outputs do not create a booking, quotation, guarantee, or obligation; the final service, price, and scheduling are determined between you and the artist.

11. Changes to Terms

GlamHaus may update these Terms of Service at any time. Continued use of the platform following notification of changes constitutes acceptance of the updated terms.

12. Contact

For questions about these Terms of Service, please contact us at hello@glamhaus.ca.

13. Governing Law & Dispute Resolution

Governing Law. These Terms, and any dispute or claim arising out of or relating to them, the Platform, the services (including the AI Tools), or your use of any of them, are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Informal Resolution. You and GlamHaus agree to try to resolve any dispute informally first by contacting hello@glamhaus.ca for at least 30 days before starting a formal proceeding. Binding Arbitration. Except for any dispute that may be brought in a small-claims (or equivalent) court where you live, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, the services, or your use of any of them (including any question of whether a dispute is arbitrable) will be resolved by binding arbitration administered by an internationally recognized arbitration institution chosen jointly by the parties, or where the parties cannot agree, by the British Columbia International Commercial Arbitration Centre (BCICAC), in English, under its rules in effect at the time. The seat of arbitration is Vancouver, British Columbia, Canada, and the proceedings may be conducted in person, by videoconference, or by documents only. Class-Action & Representative Waiver. You and GlamHaus agree that each party may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any purported class, collective, representative, or consolidated proceeding. The arbitrator may not consolidate more than one party's claims or preside over any representative or consolidated proceeding. International Enforcement. This agreement to arbitrate is intended to be enforceable under the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards (the New York Convention), and any resulting award may be enforced in any court of competent jurisdiction in a country that is a signatory to that Convention, subject to that country's domestic law. Fees, Costs & Location. GlamHaus will pay any arbitration filing and administrative fees it is responsible for under the chosen institution's rules; your share of fees will not exceed what you would pay to bring a claim in court. For users outside British Columbia, the arbitration may, on your request, be conducted at a location reasonably convenient to you. Preserved Consumer Rights. Nothing in this section waives any non-waivable statutory consumer right you may have in your jurisdiction of habitual residence, including under the Consumer Protection Act (British Columbia) and any equivalent consumer-protection law that cannot be waived by contract. Where any part of this section is held unenforceable as to a particular user, it will be enforced to the maximum extent permitted and the remainder will stay in force.